The 2024 values of customer reliability (VCR) review covers standard power outages (up to 12 hours) and includes:
- reviewing the 2019 VCR methodology
- updating the VCR.
Initiation
Indicative timings
The indicative timings for each stream are set out below.
Milestone | Date* |
Information notice published | 14 December 2023 |
| Consultation paper on methodology published** | 22 March 2024 |
Online stakeholder forum | 4 April 2024 |
Submissions close on consultation paper | 23 April 2024 |
Draft determination on methodology published | 5 June 2024 |
Submissions close on draft determination | 3 July 2024 |
| Final determination on methodology published | Late August 2024 |
| VCR values published using updated methodology | December 2024 |
* Timing is indicative and may change.
** The consultation paper was initially published as a draft determination under the expedited consultation rules procedure. It is now considered a consultation paper following the switch to the standard procedure.
Information notice
Ahead of our 2024 VCR review, we published an information notice on 14 December 2024 to provide stakeholders with information on the background, reasoning, and scope of the review.
2023-12-14 AER - Information notice - 2024 VCR review
We've released an information notice to tell our stakeholders about our thinking and next steps for the 2024 Values of Customer Reliability (VCR) review.
Download
Content type
Document