View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Draft FERM Scheme Regulator guideline

We have published the FERM Scheme Regulator guideline which sets out the process and method for how we make contribution determinations for the SA FERM scheme.
Reviews
Open
Effective date
Date initiated
Accepting submissions
Transmission
SA

System Strength Project (hybrid)

The AER has commenced its assessment of Transgrid’s System Strength Project and will make its final decision on or before 21 October 2026.
Determinations
Open
Effective date
Commencement date
Accepting submissions
REZ
Transmission
NSW

SUPA Energy Pty Ltd - Application for gas retailer authorisation

On 24 April 2026, the AER published an application from SUPA Energy Pty Ltd for an gas retailer authorisation under the National Energy Retail Law.
Authorisation
Open
Commencement date
Accepting submissions
ACT
NSW
QLD
SA
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Contact us

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How we consult with stakeholders

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Our engagement framework

Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint