Why we develop guidelines 

The AER develops guidelines for energy retailers to comply with energy retail law, rules and regulations that make up the National Energy Customer Framework .

Our guidelines provide instructions to market participants on how we expect them to comply with the framework, including what data they are required to submit to enable us to effectively monitor the retail market and make decisions in the best interest of consumers.

Our process 

Stakeholder engagement is a feature of our process to develop or review a guideline. We go through various stages of consultation to consider industry views and expectations. These stages include:

  • publishing an issues paper
  • consulting on the issues paper, including hosting stakeholder forums
  • publishing draft guidelines
  • consulting on the draft guidelines
  • publishing final guideline
  • highlighting the date when the final guideline comes into effect.

 

Latest guidelines and reviews

Minimum disconnection amount – 2025 review

The AER has reviewed the minimum disconnection amount for the National Energy Customer Framework, increasing it from $300 to $500, effective from 1 July 2026.
Type
Reviews
Sector
Electricity
Gas
Status
Current

Retail Exempt Selling Guideline

The Retail Exempt Selling Guideline sets out the processes for registering and applying for retail exemptions under the National Energy Retail Law.
Type
Guidelines
Sector
Electricity
Gas
Status
Current

Retailer Reliability Obligation - Interim Contracts and Firmness Guidelines 2025

The interim Contracts and Firmness Guidelines set out the AER's approach to contracts and the reporting requirements under the Retailer Reliability Obligation.
Type
Guidelines
Sector
Electricity
Status
Current

Default market offer prices 2025–26

The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.
Type
Reviews
Sector
Electricity
Status
Open

Retail performance reporting procedures and guidelines (2024 update)

The AER has released its final decision on its Retail performance reporting procedures and guidelines for retailers and distributors.
Type
Guidelines
Sector
Electricity
Gas
Status
Current

Review of payment difficulty protections in the National Energy Customer Framework

We have now completed our Review of payment difficulty protections in the National Energy Customer Framework.
Type
Reviews
Sector
Electricity
Gas
Status
Current