The AER has finalised its review of the Retail performance reporting procedures and guidelines (the Guidelines), which set out the manner and form in which energy retailers must provide performance data to the AER.
Changes and improvements to the Guidelines should better enable us to collect data we require to effectively monitor retail market outcomes without imposing unnecessary costs on retailers. A sound and timely understanding of retail market outcomes will help inform policy work and target our compliance and enforcement priorities.
On 10 July 2023, we published an issues paper to seek stakeholder input on how we can improve the Guidelines; submissions were invited by 7 August 2023.
On 20 February 2024, we published Draft Guidelines and an accompanying Explanatory Statement to seek stakeholder input on how we can improve the Guidelines; submissions were invited by 19 March 2024.
On 28 August 2024, the AER published the Retail performance reporting procedures and guidelines (the Guidelines) and final explanatory statement. Version 4.0 of the Guidelines will take effect on 1 July 2025.