On 28 August 2024, the AER published the Retail performance reporting procedures and guidelines (the Guidelines) and final explanatory statement. 

The final Guidelines set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance under the National Energy Retail Law (Retail Law) and National Energy Retail Rules (Retail Rules), including the dates by which it must be submitted.

Version 4.0 of the Guidelines will take effect on 1 July 2025.

The final explanatory statement summarises the issues raised by stakeholders in our consultation process on the draft Guidelines. We provide our responses to these issues, including noting where our position has changed from the draft Guidelines and providing an explanation where our position is different from those expressed by stakeholders. 

In reaching our positions we have sought to balance several factors, including the need for regulated entities to provide timely, accurate and consistent retail performance data and information to the AER and the cost of administration for retailers and distributors.