Learn more about the resources available to you as an energy consumer. Access useful contacts, view and download helpful fact sheets, or view translated information.
Consumer fact sheets
The AER produces a range of energy related fact sheets for consumers that you can download, view and print.
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Useful contacts
There are some useful contacts available to energy consumers needing additional information or wanting to make a complaint.
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Translated information
The AER has developed content for consumers that speak a language other than English to help them understand their rights and manage bills and energy usage.
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