Measuring retail market performance
Retailers are required to regularly report a series of metrics to us related to their performance, including customer numbers, contract types, complaints, energy debt, payment plans, hardship programs, disconnections and reconnections.
We publish this data on a quarterly and annual basis and provide commentary and analysis that contributes to understanding and decision-making in the retail markets.
Our performance reporting procedures and guideline (2019) assist retailers to know what data is required to be sent to us at regular intervals.
Looking for specific retail reporting data? Send us an email with your questions to marketperformance
aer [dot] gov [dot] au (marketperformance[at]aer[dot]gov[dot]au)
aer [dot] gov [dot] au (marketperformance[at]aer[dot]gov[dot]au)