On 20 December 2024 the Australian Energy Regulator (AER) published its quarter one (Q1) 2024–25 retail energy market performance data, covering July to September 2024. The data is published in an Excel format to enable stakeholders to easily download and use the statistics. This quarter, we have not provided an accompanying written report.
We have split the data into three separate spreadsheets, which are modelled on the AER (Retail Law) Performance Reporting Procedures and Guidelines schedules:
- Schedule 2: customer numbers, switching, contracts, meter installations, tariffs
- Schedule 3: complaints, debt (excludes hardship customers), Centrepay, missed pay on time discounts, credit collections, payment plans, concessions, disconnections
- Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.