On 18 March 2025, the AER published retail energy market performance data covering 5 quarters from Q2 2023–24 to Q2 2024–25, and 5 years of data from 2019–20 to 2023–24.
The data is published in an Excel format to enable stakeholders to easily download and use the statistics.
This quarter, we have provided an accompanying slide pack of key trends.
We have split the data into three separate spreadsheets, which are modelled on the schedules in the Guidelines. These spreadsheets contain:
- Schedule 2: customer numbers, switching, contracts, meter installations, tariffs
- Schedule 3: complaints, debt (excludes hardship customers), Centrepay, missed pay on time discounts, credit collections, payment plans, concessions, disconnections
- Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections, hardship reconnections