On 31 January 2020, CitiPower submitted its regulatory proposal for the period 1 July 2021 to 30 June 2026.
On 15 May 2020 CitiPower, Powercor and United Energy submitted an amendment to their regulatory proposal. This submission and supporting materials are included below.
In addition to the files below, CitiPower has submitted:
These files are too large to upload to our website but we can provide them on request. Please email aerinquiry
aer [dot] gov [dot] au (aerinquiry[at]aer[dot]gov[dot]au) if you would like a copy of one or both of these files.
On 15 October 2020, CitiPower, Powercor and United Energy submitted an application to apply their Customer Service Incentive Scheme as part of the 2021-26 regulatory control period. The following documents and models support this application.
CitiPower also submitted CitiPower Attachment 084 - Integrated summary report - August 2019 as part of this application. This document document was submitted as part of its initial proposal and is available for download.
The Customer Service Incentive Scheme encourages distributors to engage with their customers, identify the customer services they want improved, and then set targets to improve those services. The scheme rewards distributors for improving their customer service, or penalises them if service deteriorates. Submissions closed on 19 November 2020.
On 7 April 2020 the AER released a joint issues paper on AusNet Services, CitiPower, Powercor, Jemena and United Energy’s regulatory proposals. The paper sets out our initial impressions of all the distributors' proposals, including what we think will be some of the key issues for our assessment and areas in which we are particularly interested in receiving stakeholder feedback. We hope this paper is helpful for readers to form their own views on the proposal, as well as to engage on the specific areas of interest outlined. The issues paper signals the commencement of a comprehensive consultation process. Given the current circumstances of COVID-19, the AER understands the ability of stakeholders to respond may be impacted and we will be flexible to assist in the engagement and consultation process.
Submissions on CitiPower's revenue proposal and the issues paper closed 3 June 2020.
Due to the implications of COVID-19, the public forum was facilitated by uploading presentations developed by stakeholders on
22 April 2020 to our website, with an additional opportunity to submit questions.
The period for asking forum questions has now closed. Responses are now published on the Public forum page. This page contains all the presentations and responses uploaded across the five Victorian distributors and other stakeholders.
We invited written submissions on CitiPower's proposal and our issue paper. Submissions closed on 3 June 2020.
The Consumer Challenge Panel, subpanel 17, has provided comments to the AER on the draft proposal in the lead-up to the submission of CitiPower's formal regulatory proposal.
The AER has received correspondence from CitiPower, Powercor and United Energy relevant to their 2021-26 regulatory proposal and the issues paper. This letter appears below.