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2024-03-22 AER - Consultation paper (first draft determination) - 2024 VCR methodology

Our first draft determination commenced our formal consultation for the VCR, setting out our proposed amendments to the methodology for 2024.
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AER
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Document

Schedule 4 - Quarter 2 2023-24 Retail Performance Data

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AER
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Document

Schedule 3 - Quarter 2 2023-24 Retail Performance Data

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AER
Content type
Document

Customer engagement toolkit - Draft for consultation - March 2024

On 1 March 2024, we published a draft toolkit entitled Customer engagement toolkit: Better practices for identifying and supporting consumers experiencing vulnerability.
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AER
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Document

Developing a toolkit to help consumer-facing energy businesses identify vulnerability – Consultation questions – March 2024

Consultation questions for the draft toolkit to help consumer-facing energy businesses identify vulnerability are available. Submissions can be made directly through the ACCC Consultation Hub or by email.
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AER
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Document