AER

This document sets out the court enforceable undertaking provided by Red Energy Pty Ltd and accepted by the AER.

This document sets out seven infringement notices issued to Red Energy Pty Ltd relating to alleged breaches of sections 43(2)(c) and 50(1)(a) of the National En

This document sets out the court enforceable undertaking provided by M2 Energy Pty Ltd and accepted by the AER.

This document sets out three infringement notices issued to M2 Energy Pty Ltd relating to alleged breaches of rule 72(1)(a) of the National Energy Retail Rules.

This document sets out three infringement notices issued to M2 Energy Pty Ltd relating to alleged breaches of rule 71(1) of the National Energy Retail Rules.

Customer numbers, switching, contracts, meter installations, tariffs

Complaints, debt (excludes hardship customers), Centrepay, missed pay on time discounts, credit collections, payment plans, concessions, disconnections

Hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections, hardship reconnections

Our snapshot focuses on key outcomes and trends affecting energy consumers and energy retail markets.