The AER has considered an application from Simply Energy (now known as ENGIE) to include additional messages, not required by the Better Bills Guideline, among Tier 1 information (or on the front page) on their customer bills.
The AER has approved the request to include a name change message among Tier 1 on ENGIE's small customer bills until 15 October 2024.
The AER has refused to approve the request to include an account summary box among Tier 1 information on ENGIE's small customer bills on an ongoing basis.