Guidelines, schemes, models and reviews

AER updated its Retailer Authorisation Guideline to accommodate the amended National Energy Objectives.

The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.

The Network Visibility project seeks to optimise the benefits of CER (Consumer Energy Resources) and network assets for all customers.

The AER is undertaking a Review of the AER exemptions framework for embedded networks.

On 28 September 2023, the AER published guidance on the amended national energy objectives. This guidance is supported by an explanatory statement.

The Default Market Offer is a price safety net for consumers and acts as a reference price to compare energy deals.

The Retailer Reliability Obligation (RRO) is designed to support reliability in the National Electricity Market (NEM).

Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.

Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.

On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2022. The purpose of the Guideline is to provide guidance to retailers on preparing and issuing bills that make it easy for residential and small customers to understand billing information.

The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.

The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.