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53 result(s), displaying 1 to 12

Compliance procedures and guidelines - 2024 update

We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Guidelines
Open
Effective date
Date initiated
Distribution
Retail
ACT
NSW
QLD
SA
TAS

Retailer authorisation guideline

AER updated its Retailer Authorisation Guideline to accommodate the amended National Energy Objectives.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Guidance on amended National Energy Objectives

On 28 September 2023, the AER published guidance on the amended national energy objectives. This guidance is supported by an explanatory statement.
Guidelines
Open
Effective date
Date initiated
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC

Retailer reliability obligation - Reliability compliance procedures and guidelines

The Retailer Reliability Obligation (RRO) is designed to support reliability in the National Electricity Market (NEM).
Guidelines
Current
Effective date
Date initiated
Retail
Wholesale
ACT
NSW
QLD
SA
TAS
VIC

Better bills guideline - Version 2

Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.
Guidelines
Current
Effective date
Date initiated
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS

Better bills guideline - Version 1

On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2
Guidelines
Historical
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Retail exempt selling guideline - July 2022

The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Compulsory notice guidelines

The AER is required to publish the Compulsory Notice Guideline under the Statutes Amendment (National Energy Laws) (Penalties and Enforcement) Act 2020.
Guidelines
Current
Effective date
Consumer matters
Distribution
Retail
Transmission
Wholesale

Retailer Reliability Obligation - Opt-In Guidelines

Retailer reliability obligation - Opt-in guideline
Guidelines
Current
Effective date
Date initiated
Retail
Wholesale

Retail pricing information guidelines review 2019

Guidelines
Open
Effective date
Date initiated
Retail
QLD
NSW
ACT
SA
TAS

Retailer reliability obligation - Interim forecasting best practice guideline

Guidelines
Historical
Effective date
Date initiated
Retail
Wholesale
QLD
NSW
ACT
VIC
SA

Retailer Reliability Obligation - Interim market liquidity obligation Guidelines

Retailer Reliability Obligation - interim market liquidity obligation Guidelines
Guidelines
Current
Effective date
Date initiated
Retail
Wholesale
ACT
NSW
QLD
SA
VIC