After considering stakeholder submissions to our June 2017 issues paper, we have finalised our policy position on this issue. Our position to expand energy ombudsman access to residential exempt customers is explained in the Notice of Final Instrument: AER (Retail) Exempt Selling Guideline - Version 5. The Notice of Final Instrument also explains the proposed drafting changes to the AER (Retail) Exempt Selling Guideline to give effect to our policy position.

We published version 5 of the AER Retail Exempt Selling Guideline in March 2018.