Overview

Initiation
Draft decision
Final decision
Update

Draft guideline

On 1 July 2013, the AER released its Draft Consumer Engagement Guideline for Network Service Providers. This is accompanied by an Explanatory Statement.

AER Draft consumer engagement guideline for network service providers - July 2013

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AER
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AER Explanatory statement to draft consumer engagement guideline for network service providers - July 2013

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AER
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AER factsheet - Draft consumer engagement guideline for network service providers - July 2013

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AER
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Submissions

Submission closed on 16 August 2013.

APA Group - Submission on AER draft consumer engagement guideline - 12 August 2013

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APA Group
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APIA - Submission on AER draft consumer engagement guideline - 16 August 2013

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Australian Pipeline Industry Association Ltd (APIA)
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Citipower Powercor - Submission on AER draft consumer engagement guideline - 16 August 2013

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Powercor Australia
CitiPower
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SA Power Networks - Submission on AER draft consumer engagement guideline - 16 August 2013

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SA Power Networks
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ENA - Submission on AER draft consumer engagement guideline - 16 August 2013

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Energy Networks Association (ENA)
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Envestra - Submission on AER draft consumer engagement guideline - 13 August 2013

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Envestra
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ActewAGL - Submission on AER draft consumer engagement guideline - 16 August 2013

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ActewAGL
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Jemena - Submission on AER draft consumer engagement guideline - 15 August 2013

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Jemena
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Networks NSW - Submission on AER draft consumer engagement guideline - 16 August 2013

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Networks NSW
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EnergyAustralia - Submission on AER draft consumer engagement guideline - 16 August 2013

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EnergyAustralia
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Energex - Submission on AER draft consumer engagement guideline - 16 August 2013

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Energex Limited
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Ergon Energy - Submission on AER draft consumer engagement guideline - 16 August 2013

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Ergon Energy
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Grid Australia - Submission on AER draft consumer engagement guideline - 15 August 2013

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Grid Australia
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Major Energy Users Inc - Submission on AER draft consumer engagement guideline - August 2013

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Major Energy Users Inc (MEU)
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QCOSS - Submission on AER draft consumer engagement guideline - 16 August 2013

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Queensland Council of Social Service Inc (QCOSS)
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CUAC - Submission on AER draft consumer engagement guideline - 16 August 2013

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Consumer Utilities Advocacy Centre (CUAC)
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TasCOSS - Submission on AER draft consumer engagement guideline - 12 August 2013

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Tasmanian Council of Social Service (TasCOSS)
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EWOV - Submission on AER draft consumer engagement guideline - 14 August 2013

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Energy and Water Ombudsman of Victoria (EWOV)
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Qld Consumers Association - Submission on AER draft consumer engagement guideline - 16 August 2013

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Queensland Consumers Association (QCA)
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SACOSS - Submission on AER draft consumer engagement guideline - 10 August 2013

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South Australian Council of Social Service (SACOSS)
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PIAC - Submission on AER draft consumer engagement guideline - 16 August 2013

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Public Interest Advocacy Centre (PIAC)
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NAGA - Submission on AER draft consumer engagement guideline - 16 August 2013

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Northern Alliance for Greenhouse Action
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Handle My Complaint - Submission on AER draft consumer engagement guideline - 16 August 2013

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Handle My Complaint
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Handle My Complaint - Submission on AER draft consumer engagement guideline - 16 August 2013

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Handle My Complaint
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ACOSS - Submission on AER draft consumer engagement guideline - 19 August 2013

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Australian Council of Social Service (ACOSS)
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Ethnic Communities' Council of NSW Inc - Submission on AER draft consumer engagement guideline - 19 August 2013

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Ethnic Communities' Council of NSW Inc (ECC NSW)
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Kean, R - Submission on AER draft consumer engagement guideline - 16 August 2013

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R Kean
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UnitingCare Australia - Discussion paper on consumer engagement in energy regulation and policy - February 2013

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UnitingCare Australia
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UnitingCare Australia - Submission on AER draft consumer engagement guideline - August 2013

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UnitingCare Australia
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COSBOA - Submission on AER draft consumer engagement guideline - August 2013

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Council of Small Business Australia (COSBOA)
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