Overview

Initiation
Draft
Final decision

Draft

On 15 March 2024 the AER published its Draft Compliance Procedures and Guidelines for consultation.

AER - Draft - (Retail Law) Compliance Procedures and Guidelines (clean)

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AER
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AER - Draft - (Retail Law) Compliance Procedures and Guidelines (marked up)

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AER
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AER - Draft - Explanatory statement - (Retail Law) Compliance Procedures and Guidelines

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AER
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Submissions

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We invited interested parties to make submissions on the Draft Compliance procedures and guidelines (Guidelines). Consultation closed on 19 April 2024 and we received 14 submissions.

The submissions we received are viewable below.

Compliance Quarter - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Compliance Quarter
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AGL - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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AGL
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Alinta Energy - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Alinta Energy
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Ausgrid - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Ausgrid
Document

Energy Locals - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Energy Locals
Document

Energy Queensland - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Energy Queensland
Document

EnergyAustralia - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Energy Australia
Document

Essential Energy - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Essential Energy
Document

Evoenergy - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Evoenergy
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Joint Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Energy & Water Ombudsman of Queensland (EWOQ); Energy & Water Ombudsman NSW (EWON); Energy & Water Ombudsman SA (EWOSA)
Document

Jemena - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Jemena
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John Barone - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Origin Energy - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Origin Energy
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Shell Energy - Submission - Compliance Procedures and Guidelines - Draft Guidelines

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Shell Energy
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Stakeholder forum

The AER hosted a virtual public information session on 26 March 2024. The session provided an overview of the proposed key changes to the Guidelines.