Filter and reload results on this page by selecting the options below.
Filter and reload results on this page by selecting the options below.
Filter and reload results on this page by selecting the options below.
Filter and reload results on this page by selecting the options below.
Filter and reload results on this page by selecting the options below.
44 result(s), displaying 25 to 36

Better regulation - Consumer reference group

Reviews
Historical
Effective date
Date initiated
Consumer matters
Distribution
Transmission
QLD
NSW
ACT
VIC
SA
TAS

Consumer engagement guideline for network service providers

Guidelines
Current
Effective date
Date initiated
Consumer matters
Distribution
Transmission

Price comparator website

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Minimum Disconnection Amount - July 2012

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Electricity bill benchmarks for residential customers 2011

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
ACT
SA
TAS

Guidance on AER approval of customer hardship policies (revoked)

Guidelines
Historical
Effective date
Date initiated
Consumer matters
Retail
QLD
NSW
ACT
SA
TAS

Origin Retailer of Last Resort Cost Recovery Applications

The AER has approved Origin Energy's six cost recovery applications for costs incurred as the Retailer of Last Resort for retailer failures in 2022.
Cost pass throughs
Current
Effective date
Commencement date
Consumer matters
Distribution

Review of regulatory framework for flexible export limit implementation

Reviews
Current
Consumer matters
Distribution
QLD
NSW
ACT
VIC
SA
TAS

Value of Network Resilience 2024

The AER undertook a review on the Value of Network Resilience to address electricity supply outages lasting longer than 12 hours (prolonged outages).
Reviews
Current
Date initiated
Consumer matters
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC

Review of payment difficulty protections in the National Energy Customer Framework

Our issues paper investigates changes to the framework that would ensure that consumers experiencing payment difficulty receive effective, tailored assistance.
Reviews
Open
Date initiated
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS

Values of Customer Reliability 2024

VCR play an important role in the identifying the right level of reliability investment, ensuring customers pay no more than necessary for reliable energy.
Reviews
Current
Date initiated
Consumer matters
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC

Customer Engagement Toolkit

The customer engagement toolkit provides guidance, support and resources to energy businesses to identify and support consumers experiencing vulnerability.
Guidelines
Current
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS