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349 result(s), displaying 1 to 12

Compliance procedures and guidelines - 2024 update

We are reviewing our compliance procedures and guidelines. Submissions on the draft Guidelines are invited from interested stakeholders by 19 April 2024.
Guidelines
Open
Effective date
Date initiated
Distribution
Retail
ACT
NSW
QLD
SA
TAS

Retailer authorisation guideline

AER updated its Retailer Authorisation Guideline to accommodate the amended National Energy Objectives.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Network visibility

The Network Visibility project seeks to optimise the benefits of CER (Consumer Energy Resources) and network assets for all customers.
Reviews
Open
Effective date
Date initiated
Consumer matters
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC
WA

Guidance on amended National Energy Objectives

On 28 September 2023, the AER published guidance on the amended national energy objectives. This guidance is supported by an explanatory statement.
Guidelines
Open
Effective date
Date initiated
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS
VIC

ReAmped Energy Pty Ltd - surrender of gas retailer authorisation

On 28 March 2024, the AER approved ReAmped's application to surrender its gas retailer authorisation.
Authorisation
Current
Effective date
Commencement date
ACT
NSW
QLD
SA

Better bills guideline - Version 2

Better bills helps build consumer trust and participation in the energy market by helping them make more confident decisions.
Guidelines
Current
Effective date
Date initiated
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS

Towards energy equity - a strategy for an inclusive energy market

Our strategy seeks to tackle the enduring issues that prevent consumers experiencing vulnerability from getting what they need from Australia’s energy system.
Reviews
Current
Effective date
Date initiated
Consumer matters
Corporate
Distribution
Retail
Transmission
ACT
NSW
NT
QLD
SA
TAS

Better bills guideline - Version 1

On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2
Guidelines
Historical
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Retail exempt selling guideline - July 2022

The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Guidelines
Current
Effective date
Date initiated
Retail
ACT
NSW
QLD
SA
TAS

Review of consumer protections for future energy services

The AER has completed a review to assess whether the current energy consumer protection framework remains fit for purpose in a transitioning energy market.
Reviews
Current
Effective date
Date initiated
Retail
ACT
NSW
NT
QLD
SA

Compulsory notice guidelines

The AER is required to publish the Compulsory Notice Guideline under the Statutes Amendment (National Energy Laws) (Penalties and Enforcement) Act 2020.
Guidelines
Current
Effective date
Consumer matters
Distribution
Retail
Transmission
Wholesale

Energy Made Easy redevelopment project

Energy Made Easy is the Australian government’s primary tool to provide reliable and trusted information on a range of comparable energy offers to customers.
Reviews
Current
Effective date
Date initiated
Consumer matters
Retail
ACT
NSW
QLD
SA
TAS