Wallis Consulting Group - Customer research report

In September 2010, the AER published a position paper and draft Guideline as part of a second round of preliminary consultation. The draft Guideline set out the AER’s preferred positions regarding the presentation of standing and market offer prices by retailers. The AER also published qualitative research it commissioned, which sought consumer input and feedback on a range of areas relating to the Guideline.

Submissions to the position paper and draft Guideline were sought from interested parties.