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Final Guidance on AER approval of customer hardship policies - 16 May 2011

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Letter to stakeholders on AER approval of customer hardship policies – May 2011

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Issues Paper – National Hardship Indicators - April 2010

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Hardship indicators forum - agenda

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AER hardship indicators stakeholder forum - presentation -28 May 2010

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Hardship Program Indicators Forum - agenda - 8 September 2010

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Hardship program indicators forum - slide pack - 8 September 2010

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Hardship program indicators forum - summary of indicators - 8 September 2010

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Retailer views on hardship performance indicators - 14 October 2010

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AER - Retail pricing information position paper and draft guideline - September 2010

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Efficiency benefit sharing scheme (EBSS) Issues Paper - November 2007

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Proposed efficiency benefit sharing scheme - April 2008

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Proposed Efficiency benefit sharing scheme explanatory statement - April 2008

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AER notice of draft instrument - retail pricing information guideline - May 2011

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Final decision efficiency benefit sharing scheme - 26 June 2008

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AER - draft retail pricing information guideline - May 2011

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Appendix E - Final decision efficiency benefit sharing scheme - 26 June 2008

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Roll Forward Model (RFM) Issues Paper - November 2007

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AER retail pricing information guideline - notice of final instrument - September 2011

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AER Retail pricing information guideline - September 2011

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