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MLO Register - February 2025

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Schedule 2 - Quarter 2 2024–25 retail performance data

Customer numbers, switching, contracts, meter installations, tariffs
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Schedule 3 - Quarter 2 2024–25 retail performance data

Complaints, debt (excludes hardship customers), Centrepay, missed pay on time discounts, credit collections, payment plans, concessions, disconnections
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Schedule 4 - Quarter 2 2024–25 retail performance data

Hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections, hardship reconnections
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Draft Network Exemptions Guideline (Version 7)

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Draft Retail Exempt Selling Guideline (version 7)

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Draft Exempt seller family violence policy template

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Key trends - Quarter 2 2024-25 retail performance data

Our snapshot focuses on key outcomes and trends affecting energy consumers and energy retail markets.
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Significant price variation report - Sydney STTM - Nov and Dec 2024

We've investigated three events where there were market operator service (MOS) payments greater than $250,000 in the Sydney Short Term Trading Market (STTM).
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