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Customer engagement toolkit - Draft for consultation - March 2024

On 1 March 2024, we published a draft toolkit entitled Customer engagement toolkit: Better practices for identifying and supporting consumers experiencing vulnerability.
Authors
AER
Content type
Document

Developing a toolkit to help consumer-facing energy businesses identify vulnerability – Consultation questions – March 2024

Consultation questions for the draft toolkit to help consumer-facing energy businesses identify vulnerability are available. Submissions can be made directly through the ACCC Consultation Hub or by email.
Authors
AER
Content type
Document