Ergon Energy Queensland Pty Ltd (Ergon Energy) has paid two infringement notices totalling $135,600 issued by the Australian Energy Regulator (AER) for alleged contraventions of the National Energy Retail Rules relating to life support equipment.
The infringement notices were issued as the AER had reasonable grounds to believe that Ergon Energy:
- failed to register a customer who advised that they required the use of life support equipment (as required by rule 124(1)(a) of the National Energy Retail Rules), and
- deregistered a customer’s premises without providing the customer with the required deregistration notices in breach of the requirements of rule 125 of the National Energy Retail Rules.
These alleged failures by Ergon Energy had the potential to harm customers because customers may not have received the life support protections they were entitled to.