EnergyAustralia: failure to obtain explicit informed consent

EnergyAustralia Pty Ltd (EnergyAustralia) has paid penalties totalling $80 000 following the issue of four infringement notices by the AER. The AER alleges that EnergyAustralia failed on four separate occasions to obtain the explicit informed consent of customers before switching them to EnergyAustralia or entering them into a new EnergyAustralia contract.