The AER has written to retailers to provide guidance for compliance with the Better Bills Guideline (Version 2) (Guideline).
The letter:
- sets out the key findings and guidance from the AER’s recent compliance activities following the implementation of the Guideline, including our review of retailers’ post-implementation bill templates and assessments of retailer self-reports concerning contraventions of the Guideline, and
- encourages retailers to undertake a proactive review of their small customer bill templates against the Guideline and our findings, noting the AER’s current compliance and enforcement priority relating to billing.