The Australian Energy Regulator has written to retailers to remind them of their obligations when notifying customers of variations to electricity tariffs and charges.
The letter:
- sets out retailers' key obligations and where to find further information;
- encourages retailers to give customers as much notice as possible of any variation to tariffs and charges and provide more information about a customer's electricity usage; and
- reminds retailers that this area is a current AER compliance and enforcement priority.