On 28 March 2024, the Australian Energy Regulator (AER) approved ReAmped Energy Pty Ltd's (ReAmped) application to surrender its electricity retailer authorisation and gas retailer authorisation.
The AER may decide to approve the surrender of a retailer authorisation if it is satisfied that arrangements to appropriately manage the transfer of customers are in place. The AER may also place conditions on the transfer of customers in consultation with the Australian Energy Market Operator (AEMO).
We have placed several conditions on ReAmped as the surrendering retailer to ensure impacted customers are protected through the transfer. These conditions include a requirement for ReAmped to ensure customers are provided with information about Energy Made Easy, a free and independent energy price comparison website.
Additionally, ReAmped will directly provide affected consumers with Frequently Asked Questions and information on consumer protections.
Customers are not required to take any immediate action.
The surrender will take effect on 27 September 2024. Until then ReAmped is still an authorised retailer and must continue to satisfy its retailer obligations, including maintaining its ombudsman membership and continuing to comply with its obligations relating to notifying customers of their dispute resolution rights.
Once transferred, customers are under no obligation to remain with their transferred retailer. We encourage all consumers to shop around using the Energy Made Easy service to find the energy deal that is right for them.