On 18 March 2024 the Australian Energy Regulator (AER) published its quarter two (Q2) 2023–24 retail energy market performance data, covering October to December 2023. This quarter, we have provided an accompanying slide pack of key trends.
The data is modelled on the AER (Retail Law) Performance Reporting Procedures and Guidelines schedules, which have been split into 3 spreadsheets:
- Schedule 2: customer numbers, switching, contracts, meter installations, tariffs
- Schedule 3: complaints, debt (non-hardship), Centrepay, missed pay on time discounts, credit collections, payment plans, concessions, disconnections
- Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.