The AER has accepted a court enforceable undertaking from embedded network operator, Trinity Place Investments Pty Ltd (Trinity) after it overcharged consumers for electricity by approximately $34,000 between December 2019 and January 2023.
Trinity has admitted that it failed to comply with condition 7 of the AER’s Retail Exempt Selling Guideline and breached section 112(2) of the National Energy Retail Law by charging its customers at the Maroochy Cabins embedded network:
- a usage price higher than the relevant local area retailer’s standing offer usage price from 31 December 2019 to 30 June 2022
- a supply and usage price higher than the relevant local area retailer’s standing offer supply and usage price from 1 July 2022 to 19 January 2023.
The undertaking requires Trinity to, among other things, refund affected customers, commit to no further overcharging and improve its compliance systems and processes regarding energy pricing.
Letter to industry
On 12 October 2023, the AER sent a letter to industry further publicising this enforcement outcome and reminding relevant exempt sellers of their obligations under condition 7.