Phone
Australia: 1300 585 165
International: +61 2 6243 1306
Monday to Friday 10 am to 3 pm AEST/AEDT
Get in touch
Media enquiries
Call the media team on 0466 409 921 or email media
aer [dot] gov [dot] au (media[at]aer[dot]gov[dot]au)
Office locations
Canberra
23 Marcus Clarke Street
Canberra ACT 2601
Sydney
Level 27, 135 King St
Sydney 2000
How we can help
We provide online advice on rights and responsibilities in the energy market and how to access support.
We monitor if energy retailers are giving residential consumers experiencing financial difficulty the full suite of protections under the energy legislation.
Comparing and finding cheaper energy deals
As part of our work supporting Australian energy consumers, we manage the Energy Made Easy website. It has information on how to make a complaint to an energy provider or energy ombudsman, and a comparison tool to get the best energy plan for your situation.
If you have a retailer complaint
Your energy retailer issues your electricity and gas bills. See our fact sheet for information on who to speak to if you have a complaint to make.
What we are not able to do
We cannot directly help you to resolve a dispute with your energy provider or give you advice about your specific circumstances.
Energy providers are required to have a complaints process to allow consumers to raise concerns.
As a starting point, we encourage you to try to resolve the issue with your energy provider.
The AER does not regulate technical or safety requirements.
Electrical safety, including equipment safety, is regulated by each individual state and territory. You may wish to contact the electrical safety regulator in your state or territory.
Caller Assistance Services
If you are a non-English speaker
The Telephone Interpreter Service (TIS) is a free phone interpreting service provided by the Australian Government for people with limited or no English proficiency.
Call 131 450 and ask them to phone the AER on 1300 585 165. You can also pre-book a phone interpreter on the TIS website.
If you have hearing or speech difficulties
The National Relay Service (NRS) is an Australia-wide phone service for people who are deaf, have hearing impairment and/or speech impairment.