In November 2018, the Independent Competition and Regulatory Commission (ICRC) published a consultation paper regarding its review of the Consumer Protection Code, an industry code that is applicable to energy and water utilities in the ACT. This code outlines the basic rights of customers, consumers and utilities with respect to access to, and provision of, utility services. The Code also deals with the general conduct of utilities (and their agents) in the delivery of utility services.
Consultation paper
We provided a submission in response to the consultation paper on 1 February 2019.
AER - Submission to the Issues Paper on the Consumer Protection Code Review - 1 February 2019
More information
More information on the ICRC review of the ACT Consumer Protection Code.