In December 2015, the Queensland Department of Energy & Water Supply sought submissions on options outlined in a consultation regulatory impact statement (RIS) for improving access to energy rebates and the Queensland ombudsman scheme for customers of on-suppliers.
The RIS examined three options for improving the administration of energy rebates to eligible residential on-supply customers and two options for improving small on-supply customer access to the dispute resolution services of the Energy and Water Ombudsman Queensland (EWOQ).
Consultation
On 21 January 2016 we provided a submission in response to the consultation RIS. Our submission clarifies the position of 'on-suppliers' (or 'on-sellers') under the National Energy Retail Law and sets out our views on the proposed options for improving access to energy rebates and the Queensland ombudsman scheme for customers of on-suppliers.
AER submission - DEWS RIS - onsupply customer access to Energy Rebates and EWOQ - 21 January 2016