On 20 June 2013, the Australian Energy Market Commission (AEMC) received a request from the Standing Council on Energy and Resources (SCER) to undertake a review of electricity customer switching arrangements in the National Electricity Market (NEM).
Options paper
On 14 February 2014, the AER made a submission to the AEMC’s Options paper of its Review of Electricity Customer Switching. The review sought to determine if the current switching process is timely and accurate, and whether any modifications were required, having regard to future technologies that may impact on the switching process such as smart meters.
The AER’s submission focused on options which addressed the accuracy of the customer transfer process and the proposed metering data provider incentives scheme.
More information
More information on AEMC's Review of Electricity Customer Switching can be found on the AEMC website.