The 2016-17 annual compliance report is included in the Annual Report on Compliance & Performance of the Retail Energy Market. The following quick reference infographic highlights enforcement and compliance outcomes.
AER Retail Energy Market - Enforcement and Compliance infographic 2016-17 colour
AER Retail Energy Market - Enforcement and Compliance infographic 2016-17 - greyscale
Text version of the infographic
Enforcement
2 Court enforceable undertakings
21 Infringement notices
$420,000 total penalties
Failure to provide a registered life support customer with 4 business days notice of a planned interruption
s125(2)(d) Retail Rules
- 12 Infringements
- Penalties
- Ausgrid $160,000
- Ergon Energy $20,000
- Energex Limited $40,000
- Endeavour Energy $20,000
Failure to obtain explicit informed consent
s38 Retail Law
- 3 Infringements
- Penalties
- Simply Energy $60,000
Sale of electricity without valid authorisation or exemption
s88 Retail Law
- 5 Infringements
- Penalties
- Stockland Trust Management Limited $100,000
Submitting inaccurate information and data
s282 (1) Retail Rules
- 1 Infringement
- Penalties
- Origin Energy LPG Limited $20,000
Compliance and Monitoring
- 425 exempt sellers had their practices reviewed
- 26 retailers had their pricing information reviewed
- 3 compliance checks relating to retailer billing practices
- 2 industry surveys into retailer practices regarding life support customers and disconnections
Engagement
- 2,300 life support packs distributed to GP clinics to raise awareness of life support protections
- 1,100 life support brochures to regional councils