The report includes the following state quick reference infographic highlighting key information:
AER Retail Energy Market - Queensland residential infographic 2016-17 - colour
AER Retail Energy Market - Queensland residential infographic 2016-17 - greyscale
Text version of infographic
- 1,931,579 residential electricity households
- 184,626 residential gas households
Energy affordability
Percentage of disposable income spent by low income households on a median market offer:
- Electricity 5.6% (or 4.3% with concession)
- Gas 2.9% (or 2.6% with concession)
Cost of energy bills
Energy bills of a low income household (consuming 4,100kWh and 10,000MJ)
Annual bill on median market offer was
- Electricity $1441 (up 2.9%) Concession $1100 (up 2.7%)
- Gas $742 (up 1.2%) Concession $671 (up 1.1%)
Annual bill on the median standing offer was
- Electricity $1511 (up 2.8%) Concession $1170 (up 2.6%)
- Gas $749 (down 0.9%) Concession $678 (down 1.2%)
Hardship
Customers repaying debt under a retailer’s hardship program
- Electricity
- 1.02% of customers
- $776 is the average debt upon entry to a hardship program (up $47)
- $1012 is the average debt (up $11)
- Gas
- 0.58% of customers
- $424 is the average debt upon entry to a hardship program (up $142)
- $426 is the average debt (up $85)
Debt levels (non-hardship)
Non-hardship customers repaying a debt
- Electricity 2.3%. $580 is the average electricity debt per customer (up $100)
- Gas 4.3%. $373 is the average gas debt per customer (up $83)
Disconnections
Total number of customers disconnected for non-payment
- Electricity 25,201 up from 21,672
- Gas 1,029 down from 1,410