The report includes the following state quick reference infographic highlighting key information:
AER Retail Energy Market SA residential infographic 2016-17 - colour
AER Retail Energy Market SA residential infographic 2016-17 - greyscale
Text version of infographic
- 760,555 residential electricity households
- 418,258 residential gas households
Energy affordability
Percentage of disposable income spent by low income households on a median market offer:
- Electricity 6.0% (or 5.5% with concessesion)
- Gas 4.2% (or 3.7% with concession)
Cost of energy bills
Energy bills of a low income household (consuming 3,700kWh and 21,000MJ)
Annual bill on median market offer was
- Electricity $1427 (up 7.8%) Concession $1318 (up 8.3%)
- Gas $998 (down 4.7%) Concession $889 (down 5.4%)
Annual bill on the median standing offer was
- Electricity $1579 (up 11.3%) Concession $1470 (up 12.1%)
- Gas $1037 (down 10.1%) Concession $928 (down 11.2%)
Hardship
Customers repaying debt under a retailer’s hardship program
- Electricity
- 1.5% of customers
- $1407 is the average debt upon entry to a hardship program (up $326)
- $1496 is the average debt (down $210)
- Gas
- 1.0% of customers
- $648 is the average debt upon entry to a hardship program (up $155)
- $521 is the average debt (down $126)
Debt levels (non-hardship)
Non-hardship customers repaying a debt
- Electricity 4.7%. $938 is the average electricity debt per customer (up $210)
- Gas 4.3%. $459 is the average gas debt per customer (up $81)
Note:
Please note that following publication of the infographics we identified incorrect data in the South Australian Overview infographic. The electricity energy (non-hardship) debt figures were reported as $901 instead of $938 and up $173 instead of $210. The gas energy debt figures were reported as $386 instead of $459 and up $8 instead of $81.
Disconnections
Total number of customers disconnected for non-payment
- Electricity 10,902 up from 10,546
- Gas 3,626 down from 5,081