The report includes the following territory quick reference infographic highlighting key information:
AER Retail Energy Market ACT residential infographic 2016-17 - colour
AER Retail Energy Market ACT residential infographic 2016-17 - greyscale
Text version of infographic
- 167,967 residential electricity households
- 117,501 residential gas households
Energy affordability
Percentage of disposable income spent by low income households on a median market offer:
- Electricity 3.7% (or 3.1% with concession)
- Gas 4.5% (or 3.9% with concession)
Cost of energy bills
Energy bills of a low income household (consuming 5,600kWh and 48,000MJ)
Annual bill on median market offer was
- Electricity $1266 (up 5.2%) Concession $1065 (up 6.0%)
- Gas $1541 (down 1.2%) Concession $1313 (down 1.6%)
Annual bill on the median standing offer was
- Electricity $1387 (up 11.5%) Concession $1186 (up 13.4%)
- Gas $1581 (down 6.3%) Concession $1380 (down 7.4%)
Hardship
Customers repaying debt under a retailer’s hardship program
- Electricity
- 0.39% of customers
- $1538 is the average debt upon entry to a hardship program (up $245)
- $1545 is the average debt (up $454)
- Gas
- 0.47% of customers
- $1784 is the average debt upon entry to a hardship program (up $678)
- $2157 is the average debt (up $340)
Debt levels (non-hardship)
Non-hardship customers repaying a debt
- Electricity 3.7%. $776 is the average electricity debt per customer (down $57)
- Gas 4.7%. $623 is the average gas debt per customer (up $181)
Disconnections
Total number of customers disconnected for non-payment
- Electricity 427 up from 388
- Gas 423 down from 1403