The report includes the following state quick reference infographic highlighting key information:
AER Retail Energy Market - NSW residential infographic 2016-17 - colour
AER Retail Energy Market - NSW residential infographic 2016-17 - greyscale
Text version of infographic
- 3,083,276 residential electricity households
- 1,296,547 residential gas households
Energy affordability
Percentage of disposable income spent by low income households on a median market offer:
- Electricity 5.2% (or 4.2% with concession)
- Gas 3.2% (or 2.8% with concession)
Cost of energy bills
Energy bills of a low income household (consuming 4,300kWh and 24,000MJ)
Annual bill on median market offer was
- Electricity $1419 (up 10.6%) Concession $1144 (up 13.5%)
- Gas $860 (up 1.8%) Concession $761 (up 2%)
Annual bill on the median standing offer was
- Electricity $1555 (up 14.3%) Concession $1280 (up 18%)
- Gas $939 (down 4.4%) Concession $840 (down 4.9%)
Hardship
Customers repaying debt under a retailer’s hardship program
- Electricity
- 0.83% of customers
- $1126 is the average debt upon entry to a hardship program (up $212)
- $1006 is the average debt (down $215)
- Gas
- 0.51% of customers
- $817 is the average debt upon entry to a hardship program (up $203)
- $682 is the average debt (down $160)
Debt levels (non-hardship)
Non-hardship customers repaying a debt
- Electricity 2.9%. $653 is the average electricity debt per customer (up $100)
- Gas 3.3%. $536 is the average gas debt per customer (up $83)
Disconnections
Total number of customers disconnected for non-payment
- Electricity 27,380 down from 30,065
- Gas 5,536 down from 6,389