Reporting timeframes for regulated entities to submit retail performance reporting and retail compliance reporting on an ongoing basis to the AER, as provided for under the National Energy Retail Law (Retail Law) and National Energy Retail Rules (Retail Rules).
Compliance reporting
The AER monitors, investigates, enforces and reports on compliance by regulated entities with obligations under the Retail Law and Rules. The AER produces regular reports on its compliance activities.
Performance reporting
The AER publishes data on a range of performance indicators including; customer numbers, contract types, complaints, energy debt, payment plans, hardship programs, disconnections and reconnections. The AER produces regular reports on its performance monitoring activities.
| Quarter | Quarter period | Report type | Reporting due by | Submit by |
|---|---|---|---|---|
| Q1 | 1 July–30 September | Compliance - Quarterly | 31 October | AERCompliance aer [dot] gov [dot] au (AERCompliance[at]aer[dot]gov[dot]au) |
| Q1 | 1 July–30 September | Performance | 31 October | AER Portal |
| Q2 | 1 October–31 December | Performance | 31 January | AER Portal |
| Q2 | 1 October–31 December | Compliance - Quarterly | 28 February | AERComplianceaer [dot] gov [dot] au (AERCompliance[at]aer[dot]gov[dot]au) |
| H1 | 1 July–31 December | Compliance - Half-yearly | 28 February | AERComplianceaer [dot] gov [dot] au (AERCompliance[at]aer[dot]gov[dot]au) |
| Q3 | 1 January–31 March | Compliance - Quarterly | 30 April | AERComplianceaer [dot] gov [dot] au (AERCompliance[at]aer[dot]gov[dot]au) |
| Q3 | 1 January–31 March | Performance | 30 April | AER Portal |
| Q4 | 1 April–30 June | Compliance - Quarterly | 31 August | AERComplianceaer [dot] gov [dot] au (AERCompliance[at]aer[dot]gov[dot]au) |
| Q4 | 1 April–30 June | Performance | 31 July | |
| H2 | 1 January–30 June | Compliance - Half-yearly | 31 August | AERComplianceaer [dot] gov [dot] au (AERCompliance[at]aer[dot]gov[dot]au) |