Potential non-compliance with the National Energy Retail Law and National Energy Retail Rules is assessed by the AER in accordance with its Statement of Approach. The AER will consider a range of factors in deciding on an appropriate response to particular conduct, and will take steps with the regulated entity involved. Compliance checks are periodically released by the AER to highlight the relevant obligations and to emphasise the importance of effective compliance processes and systems.
Compliance checks
2020
AER Compliance update - Obligation to make offer to small customer - January 2020
2019
AER Compliance update - Customer hardship policies - November 2019
2018
AER Compliance Check - resolving customer transfers without consent - April 2018
2017
AER Compliance Check - bill content, frequency and payment method - June 2017
AER Compliance Check - calculating and basis for bills - June 2017
AER Compliance Check - billing complaints and incorrect charges - June 2017
2016
AER Compliance Check - National Energy Retail Law and Rules: contract price variations
2015
AER Compliance Check - entering into retail contracts, explicit informed consent - November 2015
AER Compliance Check - Retailers arranging de-energisation - March 2015
AER Compliance Check - customer retail contracts, billing obligations - April 2015
AER Compliance Check - retailer initiated de-energisation - April 2015