Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

Origin subsidiaries penalised $12 million for breaching life support obligations

The Federal Court has ordered Origin Energy pay penalties of $12 million for breaches of its life support obligations under the National Energy Retail Rules.
News releases

2024 Values of Customer Reliability now available

The 2024 Values of Customer Reliability, a key input into investment decisions related to electricity system reliability, have been updated and released.
Communications

Minor amendments to AER Compulsory Notice Guidelines

We have updated the Guidelines to reflect amendments required under the Statutes Amendment (National Energy Laws) (Wholesale Market Monitoring) Act 2024.
Communications

AER releases annual review of electricity and gas markets

The AER today released the State of the energy market 2024 report which provides a comprehensive review of the year that was across Australia’s energy markets.
News releases

AER consults on 2025–26 default market offer determination

Have your say by 8 November 2024 on our DMO 7 issues paper to improve the DMO 7 price setting methodology.
Communications

Q&A with the AER

We caught up with AER Board Member Lynne Gallagher for a rundown of the AER's submission to the AEMC's directions paper on Accelerating smart meter deployment.
News releases

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