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Jemena - Breaches of the National Gas Rules
The Federal Court has ordered Jemena and three other subsidiaries to pay a penalty of $5.5 million for breaches of the National Gas Rules.
Type
Compliance reports
AusNet Services' CSIS suspension 2024-25 and 2025-26
AER has approved AusNet Services's proposal to suspend its Customer Service Incentive Scheme (CSIS) for the 2024-25 and 2025-26 regulatory years.
Type
Compliance reports
M2 Energy Pty Ltd: Alleged breaches of the National Energy Retail Rules
Dodo has paid six infringement notices totalling $406,800 and provided an enforceable undertaking to the AER for alleged breaches of the Retail Rules.
Type
Compliance reports
Red Energy Pty Limited: Alleged breaches of the National Energy Retail Law
Red Energy has paid seven infringement notices totalling $474,600 and provided an enforceable undertaking to the AER for alleged breaches of the Retail Law.
Type
Compliance reports
AER has written to retailers about supporting customers impacted by ex-Tropical Cyclone Alfred
Recognising the profound impact that ex-Tropical Cyclone may have on people’s lives and financial situation the AER has written to retailers.
Type
Compliance reports
Family Violence Rules: Guidance for Energy Retailers
We've set out the key responsibilities under National Energy Retail Rules and our compliance expectations of retailers to customers affected by family violence.
Type
Compliance reports