On 6 December 2024, the Australian Energy Regulator (AER) accepted an application from OVO Energy Pty Ltd (OVO Energy) to surrender its electricity retailer authorisation and gas retailer authorisation. OVO Energy was acquired by AGL Energy Limited in April 2024, and it is intended that customers will be transferred to AGL.
The AER may decide to approve the surrender if the AER is satisfied that arrangements relating to the surrender will appropriately manage the transfer of any retail customers. Under section 105 of the National Energy Retail Regulations, the AER may also place conditions on the transfer of customers (in consultation with AEMO).
Invitation for submissions
We are now seeking submissions from interested stakeholders on OVO Energy’s surrender applications by 13 January 2025. Submissions should be emailed to AERAuthorisations
aer [dot] gov [dot] au (subject: Powerdirect%27s%C2%A0application%20to%20surrender%20it%27s%20authorisation, body: Attention%20of%3A%20Rowena%20Park%2C%20General%20Manager%2C%20Compliance%20and%20Enforcement%20Branch) (AERAuthorisations[at]aer[dot]gov[dot]au) with the email subject: OVO Energy - application to surrender retailer authorisations, and for the attention of: Rowena Park, General Manager, Compliance and Enforcement Branch.
Alternatively, written submissions can also be sent to:
Rowena Park
General Manager Compliance and Enforcement Branch
Australian Energy Regulator
GPO Box 3131
Canberra ACT 2601
We will take into account submissions in deciding whether or not to grant OVO Energy's applications.
The AER prefers that all submissions be sent in an electronic format in Microsoft Word or other text readable document form and publicly available, to facilitate an informed, transparent and robust consultation process. Accordingly, submissions will be treated as public documents and posted on the AER's website, unless prior arrangements are made with the AER to treat the submission, or portions of it, as confidential. Those wishing to submit confidential information are requested to:
- clearly identify the information that is the subject of the confidentiality claim; and
- provide a non-confidential version of the submission.