The National Energy Retail Law commenced today in South Australia. The Retail Law provides specific rules for energy retailers operating in South Australia, including requirements around how energy retailers market their offers, and responsibilities for retailers to help customers experiencing financial hardship.
The AER’s energy price comparison website, Energy Made Easy, www.energymadeeasy.gov.au, is now available for South Australian residential and small business customers.
Electricity and gas retailers are required by law to provide details of all of their generally available energy offers to the website.
Energy Made Easy also includes a residential electricity consumption feature. This feature is designed to help households understand their electricity usage and compare it to other households of a similar size in their area.