AER Retail Energy Market Updates for July to December 2012 are now published. These include:
- Our second quarterly update on retail market performance, providing an overview of key market and retail performance indicators for the ACT and Tasmania from October to December 2012, including customer switching levels, customers experiencing payment difficulties, hardship, disconnections and reconnections, and complaints.
- Our first update on retail market compliance, which discusses levels of compliance in the ACT and Tasmania from July to December 2012 and the AER’s compliance and enforcement activities in that period
- A new, complementary update for consumer caseworkers and intermediaries, providing background information on areas of the National Energy Retail Law and Rules discussed in our compliance update.