The Australian Energy Regulator today published its Final Revised Stakeholder Engagement Framework.
We engage with stakeholders in every aspect of our work. Effective and meaningful engagement is essential to fulfilling our role, and it provides stakeholders with an opportunity to inform and influence what we do. It helps us to make better decisions, enhances the transparency and predictability of our regulatory activities and processes and builds stakeholders' trust and confidence in the regulatory regime.
This revised Framework sets out the principles that will guide our public engagement with consumers, energy businesses and other stakeholders affected by our activities. It provides a structure that allows stakeholders’ needs and interests to be consistently, transparently and meaningfully considered in our activities.
We released our first Stakeholder Engagement Framework in October 2013 and started a review of it late last year. Since then we published our draft Framework in June 2017 which set out our proposed changes to the Framework and provided an opportunity for stakeholders to give us further feedback. We received seven submissions on the new draft which we have published on our website.
We have published our reasoning behind the new version of the Framework, and how we have taken submissions into account in finalising it. It also explains how we apply the principles in the Revised Framework to help improve the effectiveness of our engagement.