On Sunday 1 July 2012, the Australia Energy Regulator launched Energy Made Easy, its new website for energy consumers (www.energymadeeasy.gov.au).
Energy Made Easy is one of a number of measures introduced by the new National Energy Retail Law designed to help small energy customers understand and make more informed choices about energy.
Small energy customers nationally can visit Energy Made Easy:
- Energy Made Easy has simple and easy-to-read information about a range of topical energy issues including energy efficiency, energy contracts and bills, and consumer rights.
- Residential electricity customers in all Australian states and territories can use the electricity usage feature to check the average amount of electricity used by similar-sized households in their area.
- Small energy customers in states and territories that have commenced the National Energy Retail Law can use the energy price comparison feature of Energy Made Easy to compare all of the generally available electricity and/or gas offers in their area. From 1 July 2012, this feature will be available to residential and small business gas and electricity customers in the Australian Capital Territory and contestable small business electricity customers in Tasmania.
The National Energy Retail Law, which requires the AER to develop and operate an energy price comparison website, commenced on 1 July 2012. The National Energy Retail Law also provides small energy customers with strong protections including flexible payment options, protections for customers with pre-payment meters, specific rules for energy marketing and responsibilities for energy retailers to help customers experiencing financial hardship.
Visit Energy Made Easy at www.energymadeeasy.gov.au. Consumers can also contact Energy Made Easy via the AER’s new Infoline: 1300 585 165
We would welcome your feedback about Energy Made Easy. Tell us what you think by email to energymadeeasy
aer [dot] gov [dot] au (energymadeeasy[at]aer[dot]gov[dot]au).