The Australian Energy Regulator today released for consultation the Benefit Change Notice Guidelines issues paper. Through the issues paper, we are seeking stakeholder views to assist us to form positions on the following questions:
- Should any benefit changes be excluded from the requirement to send a notice?
- Should a historical billing amount or additional comparison figure be included in the benefit change notice?
- What approach should be taken with regards to the provision of energy consumption data?
- How should information in the benefit change notice be ordered and presented?
- What should be the headline statement or ‘call to action’?
We are required to develop Benefit Change Notice Guidelines (the Guidelines) under the National Energy Retail Rules. The Guidelines will specify how retailers are required to notify customers when the benefits under their market retail contracts are ending or changing.
Invitation for submissions
Interested parties are invited to make written submissions on the issues paper by Friday 23 March 2018. Late submissions may not be taken into account.
Submissions should be sent electronically to: AERinquiry
aer [dot] gov [dot] au (AERinquiry[at]aer[dot]gov[dot]au) with the subject line Benefit Change Notice Guidelines issues paper. We ask that all submissions are sent in an electronic format are in Microsoft Word, PDF or other text readable document form.
Alternatively, written submissions can also be sent to:
Ms Sarah Proudfoot
General Manager—Retail Markets
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001